At Hayen Technology, we develop software solutions for the energy sector. In this process, we may collect certain personal data. The personal data we collect will be used to manage our relationships with users and business partners. This data may be collected in the following ways:

• Data obtained from electricity meters (consumption amounts, production amounts, timestamps, etc.)
• Contact information such as username, email address, phone number
• User data including username, email address, password, phone number, login information, and system usage statistics
• Customer portal user data including username, email address, password, phone number, login information
• Passwords for communication devices supporting encrypted communication infrastructure
• Remote access (VPN, RDP, SSH) information provided to Hayen Technology for development, software installation, monitoring, technical services
• Addresses, usernames, and passwords for third-party internal and external systems belonging to the customer/electricity distribution company
• Data deemed confidential by the customer/electricity distribution company
• Device identifiers, system data, and other technical data

The personal data we collect may be used for the following purposes:

• Analysis and reporting of electricity consumption and production data
• Providing services and technical support in line with user requests
• Managing software and system development processes
• Fulfilling legal obligations
• Collecting analytics and feedback to improve customer experience

At Hayen Technology, we take appropriate physical, technical, and administrative measures to protect your personal data. These measures ensure that your data is protected from unauthorized access, modification, disclosure, or loss. Your data can only be accessed by authorized personnel.

At Hayen Technology, we may share your personal data with third parties only in the following circumstances:

• With official authorities in accordance with legal requirements
• With relevant service providers for data processing or system management
• With user consent for specific campaigns or offers

We protect your personal data in accordance with the applicable data protection laws. Accordingly, you have the following rights:

• Learn about your personal data
• Request correction of your personal data
• Request deletion or anonymization of your personal data
• Object to your personal data
• Request access to your personal datands, and metrics more easily.

Our websites and internet applications may use cookies to improve user experience. Cookies are small text files stored on your device that store certain information about the user’s interactions with the internet application.

Hayen Technology Privacy Policy may be modified from time to time. Any changes will be announced on our website and will be effective from the moment they are published. Therefore, it is recommended that you regularly review our Privacy Policy.